Booking & Availability - 01935 825661

Privacy Policy

This policy is between you the website user/guest and Southfork Caravan Park, the owner of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

Please read the following carefully to understand our practices & opinions regarding your personal data and how we will treat it. By visiting http://www.southforkcaravans.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Southfork Caravan Park and we will comply with the data protection legislation currently in force.

We may collect certain information as follows:

Information you give us.

You may give us information about you by filling in forms on our site http://www.southforkcaravans.co.uk or by corresponding with us by phone, e-mail or otherwise which is necessary to meet our legal business responsibilities as a service provider.  This includes information you provide when you book a holiday with us, request a brochure, make a booking through our site, request to receive information by post, phone or email, participate in discussion boards or other social media functions, enter a competition, promotion or survey, when you report a problem with our site and contact us for any purpose. The information you give us may include but is not limited to your name, address, e-mail address and phone number, debit or credit card information, personal description and photograph.

Please note that calls to and from Southfork Caravan Park and all departments may be monitored.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Information we receive from other sources. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers,) and may receive information about you from them.

Cookies

Our website uses cookies to help us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy below.

Cookie Policy

Information about our use of cookies

When visiting our web pages we may use tracking technologies which record information about you automatically. This can include using a cookie which would be stored on your browser. Without such technology it is possible that certain functionality of this site might be affected. This information does not identify you personally. We automatically collect and store the following information about your visit:- Cookies needed for the functionality of the website which include your internet domain and IP address from where you access our website. We may also use cookies to collect the type of browser software and operating system used to access our website. The date and time you access our website. The pages you enter, visit and exit our website from; and if you linked to our website from another website, the address of that website.

We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. We do not track or record information about individuals and their visits.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We may use Google AdSense Advertising on our website.

 

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

 

We have implemented the following:

We, along with third-parties we use such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

 

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

How will we use this information?

The information you provide to us when using this website, contacting us directly or via a third party will be used for the following reasons: -

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

To process any request for advice or information supplied by us such as a booking;

To send you our brochure(s);

To notify you of our products and services, including promotional offers;

To customise this website and to comply with our statutory and regulatory obligations.

For managing complaints and disputes

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To improve our site to ensure that content is presented in the most effective manner;

As part of our efforts to keep our site safe and secure;

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information that we collect about you will usually be stored electronically on our database. It may also be printed and stored in our filing system.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

In what circumstances can we disclose your information?

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) due to regulatory reasons or to our suppliers that process data on our behalf.

 

If you have provided us with personal data, you are giving your explicit consent for Southfork Caravan Park to collect, process, disclose, transfer or store it so we can fulfil your requirements. You are responsible for ensuring that other members of your party are aware of our privacy policy. Your personal information may be used by Southfork Caravan Park to contact you by post, phone, email or electronic messaging services with information about products and services (including discounts and special offers) we think may be of interest to you. We may also use your information to keep you up to date about special offers and promotions via social media.

 

Access to information The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act via post to Southfork Caravan Park, Parrett Works, Martock, Somerset TA12 6AE along with the information you require and evidence of who you are such as a copy of your passport or driving license.

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Photography

Please be advised that promotional photographs and videos may be taken around Southfork, including during activities and events. These could be used on our website, social media, in the press, and for marketing materials. By entering our park, you consent to Southfork Caravan Park  photographing and using your image and likeness.

 

If you would like to change the consents you have given to Southfork Caravan Park, you can do this at any time by contacting us directly:

By email – info@southforkcaravans.co.uk

By post – Southfork Caravan Park, Parrett Works, Martock, Somerset, TA12 6AE

By phone – 01935 825661

We will endeavour to update your record as soon as we can.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is therefore at your own risk.

This privacy policy is subject to change without notice and was last updated on 10th May 2018